Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at erin@odetoskin.ca. Please note that returns will need to be sent to the following address: 206-7877 Kingsway, Burnaby, BC, V3N 3E4

If your return is accepted, the return shipping is at the buyer's expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at erin@odetoskin.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If you would like to return your product we will accept returns or exchanges if returned within 14 days. All returned items must be unopened and sent back in the same condition as received including packaging.

To start a return please contact us at erin@odetoskin.ca. Please note any outgoing and return postage costs incurred in an exchange or return are at the buyer’s expense.